Privacy Policy
Last Updated: 18 October 2026
1. Introduction
All Executive Travel Ltd, trading as All Executive Travel (“we”, “us” or “our”), is committed to protecting your privacy and ensuring that your personal information is handled securely, responsibly and transparently.
This Privacy Policy explains how we collect, use, store, share and protect your personal information when you visit our website, request a chauffeur travel quotation, make an online booking or use our executive chauffeur and airport transfer services.
We process personal information in accordance with applicable UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and the Privacy and Electronic Communications Regulations 2003 (PECR), as amended.
2. Who We Are
Business Name: All Executive Travel
Registered Company Name: All Executive Travel Ltd
Company Registration Number: 12394972
Website: https://allexecutivetravel.co.uk/
Email: info@allexecutivetravel.co.uk
Telephone: 02393 090095
For the purposes of applicable data protection legislation, All Executive Travel Ltd is the data controller responsible for personal information collected and processed in connection with our chauffeur services, except where another organisation acts as an independent controller.
3. Information We Collect
We may collect and process the following categories of personal information.
Personal and Contact Information
-
Full name
-
Email address
-
Telephone number
-
Residential or business address, where required
-
Company or organisation name
-
Billing information
Chauffeur Booking and Travel Information
-
Collection and destination addresses
-
Travel dates and times
-
Flight numbers and airport details
-
Passenger numbers
-
Passenger names where necessary
-
Luggage requirements
-
Vehicle preferences
-
Journey instructions
-
Special assistance or accessibility requirements
-
Booking references
-
Booking amendments and cancellation information
-
Previous booking information
Payment and Transaction Information
When you make an online booking, payments are processed through our third-party booking and payment providers.
We may receive information including:
-
Transaction references
-
Payment amounts
-
Payment status
-
Refund information
-
Billing details
-
Limited payment method information
We do not intentionally collect or store full payment card numbers or card security codes on our own website servers.
Website and Technical Information
When you visit our website, we may collect:
-
IP address
-
Browser and device information
-
Operating system
-
Website pages visited
-
Referral sources
-
Cookie preferences
-
Technical information relating to website security and performance
Certain information may be collected automatically through cookies, server logs and similar technologies.
4. How We Collect Personal Information
We collect personal information when you:
-
Complete an online chauffeur quotation or enquiry form
-
Request an airport transfer or executive travel quotation
-
Make an online booking
-
Contact us by telephone or email
-
Provide passenger or journey information
-
Make a payment
-
Request a booking amendment or cancellation
-
Communicate with our customer service team
-
Browse our website
We may also receive personal information from corporate travel organisers, personal assistants, travel agents or other individuals arranging chauffeur services on your behalf.
5. How We Use Your Information
We process personal information for the following purposes.
Enquiries and Quotations
To respond to enquiries, provide quotations, confirm availability and communicate details of our chauffeur services.
Booking Management
To create, administer, confirm, amend and manage chauffeur bookings, including airport transfers, corporate travel, business journeys and private chauffeur services.
Journey Fulfilment
To provide relevant journey information to chauffeurs and authorised service providers, including collection locations, destinations, passenger details and special instructions.
Payment Processing
To facilitate secure payments, issue receipts, process refunds and maintain transaction records.
Customer Communications
To send booking confirmations, journey updates, collection instructions, service notifications and other essential communications.
Business Administration
To maintain financial records, manage customer relationships, resolve complaints and comply with legal obligations.
Website Security and Improvement
To protect our website, prevent misuse, diagnose technical issues and improve website functionality.
Marketing
To send promotional communications about our chauffeur services where permitted by law.
6. Lawful Basis for Processing
Under UK GDPR, we rely on the following lawful bases.
Performance of a Contract
Where processing is necessary to take steps at your request before entering into a contract, arrange bookings, process payments and deliver chauffeur services.
Legitimate Interests
Where necessary for our legitimate business interests, including responding to business enquiries, managing operations, preventing fraud, improving services and protecting website security, provided these interests are not overridden by your rights and freedoms.
Legal Obligation
Where processing is necessary to comply with accounting, taxation, regulatory or other legal requirements.
Consent
Where required for optional marketing communications, non-essential cookies or other activities requiring your consent.
You may withdraw consent at any time. Withdrawal will not affect the lawfulness of processing carried out before consent was withdrawn.
7. Online Bookings
Our website uses a booking platform to facilitate online chauffeur bookings and reservations.
When you use the online booking system, personal information entered into the platform may be processed to support the booking service.
This may include:
-
Customer names and contact information
-
Passenger details
-
Collection and destination addresses
-
Journey dates and times
-
Flight information
-
Vehicle selections
-
Booking references
-
Special journey instructions
-
Payment status and transaction references
The booking platform supports the administration, confirmation and management of chauffeur reservations.
8. Payment Processing – Stripe
Online payments made through our booking system are processed using Stripe, a third-party payment processing provider integrated with Chauffeur Drive Systems Ltd.
Stripe may process personal information necessary to:
-
Authorise and complete payments
-
Verify payment details
-
Detect and prevent fraudulent transactions
-
Process refunds
-
Maintain transaction records
-
Comply with applicable financial regulations
Information processed may include cardholder details, payment card information, billing information, transaction amounts and payment authentication data.
Payment card information is handled through Stripe’s payment infrastructure.
All Executive Travel Ltd does not intentionally store full payment card numbers or card security codes on its own website servers.
Stripe may act as a processor or independent controller depending on the processing activity.
For further information, please refer to Stripe’s Privacy Policy:
9. Sharing Your Personal Information
We may share personal information with trusted third parties where reasonably necessary to operate our business and deliver chauffeur services.
Chauffeurs and Drivers
Relevant booking and passenger information required to fulfil journeys.
Chauffeur Drive Systems Ltd
Information required to administer and manage online bookings.
Stripe
Information necessary to facilitate secure payments, refunds and fraud prevention.
Website Hosting and IT Providers
Information required to operate, maintain, secure and support our website and business systems.
Professional Advisers
Accountants, legal advisers, insurers and other professional service providers where reasonably necessary.
Regulatory and Public Authorities
Where disclosure is required by applicable law or necessary to establish, exercise or defend legal claims.
We do not sell customer personal information to third parties.
Where third parties process personal information on our behalf, we seek to ensure appropriate contractual and security safeguards are in place.
10. International Data Transfers
Some of our service providers may process or store personal information outside the United Kingdom.
Where personal information is transferred internationally and applicable data protection legislation requires additional safeguards, we will ensure that an appropriate transfer mechanism is used.
These safeguards may include:
-
UK adequacy regulations
-
The UK International Data Transfer Agreement
-
The UK Addendum to approved standard contractual clauses
-
Other legally recognised transfer mechanisms
Information about relevant international transfers and safeguards may be requested using our contact details.
11. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including legal, accounting, contractual and regulatory obligations.
Retention periods depend on the nature of the information and the reason for processing it.
Enquiries and Quotations
Enquiry information is retained for a reasonable period to respond to requests, provide follow-up assistance and maintain relevant business records.
The applicable retention period is 36 months.
Booking and Journey Records
Booking information is retained for the period reasonably necessary for customer service, business administration, dispute resolution and applicable legal requirements.
The applicable retention period is 7 years.
Financial Records
Relevant accounting and transaction records are generally retained for six years, or longer where required by applicable law.
Marketing Information
Marketing information is retained until consent is withdrawn, an objection is received or it is no longer required, subject to retaining necessary suppression records.
Technical and Security Records
Website logs and security records are retained in accordance with operational requirements and our applicable retention procedures.
When personal information is no longer required, it will be securely deleted, anonymised or otherwise disposed of appropriately.
12. How We Protect Your Information
We implement appropriate technical and organisational measures to protect personal information against unauthorised access, loss, alteration, disclosure or destruction.
These may include:
-
Encrypted HTTPS website communications
-
Secure booking and payment integrations
-
Restricted access to customer information
-
Account authentication and access controls
-
Security updates and website maintenance
-
Appropriate hosting and infrastructure safeguards
-
Secure management of booking and transaction records
While we take reasonable precautions, no internet-based service or electronic storage system can be guaranteed completely secure.
13. Marketing Communications
We may send information about our chauffeur services, promotions, offers and business updates where permitted by applicable law.
Where consent is required, we will obtain it before sending marketing communications.
In certain circumstances, we may rely on the existing-customer marketing exception where all applicable conditions are satisfied.
You can opt out of marketing communications at any time by following the unsubscribe instructions provided or contacting us at info@allexecutivetravel.co.uk.
Essential communications relating to confirmed bookings, journey arrangements and payments are not marketing communications.
14. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to support essential website functionality, security, booking services and, where enabled, analytics or marketing.
Strictly necessary cookies may be used without consent where an applicable exemption applies.
Where consent is required, non-essential cookies and tracking technologies will not be activated until appropriate consent has been obtained.
For more information, please refer to our Cookie Policy at:
https://allexecutivetravel.co.uk/cookie-policy/
15. Your Data Protection Rights
Under UK GDPR, you may have the following rights, subject to applicable conditions and exemptions.
Right of Access
Request access to personal information we hold about you.
Right to Rectification
Request correction of inaccurate or incomplete information.
Right to Erasure
Request deletion of personal information in certain circumstances.
Right to Restrict Processing
Request that we restrict processing in certain circumstances.
Right to Data Portability
Request certain information in a structured, commonly used and machine-readable format.
Right to Object
Object to certain processing activities, including direct marketing and processing based on legitimate interests.
Right to Withdraw Consent
Withdraw consent where processing is based on consent.
You also have rights relating to certain solely automated decisions that produce legal or similarly significant effects.
To exercise your rights, contact:
We will normally respond within one month, subject to any legally permitted extension.
16. Special Assistance and Accessibility Requirements
Customers may provide information relating to mobility, accessibility or other special travel requirements.
Such information may occasionally include health-related personal information.
Where special category information is processed, we will ensure that an appropriate lawful basis and additional condition under applicable data protection legislation apply.
We request only information reasonably necessary to arrange and deliver the requested chauffeur service.
17. Children’s Personal Information
Our chauffeur services may occasionally involve journeys arranged for children or younger passengers.
Where necessary, we may process limited information relating to younger passengers to organise and deliver the requested service.
We do not knowingly collect children’s personal information for unrelated marketing purposes.
18. Third-Party Websites and Services
Our website may contain links to third-party websites and services, including booking and payment platforms.
These organisations may operate under their own privacy policies.
We are not responsible for the privacy practices of independently operated third-party websites.
We encourage visitors to review relevant third-party privacy information.
19. Complaints and the Information Commissioner’s Office
If you have concerns about how we process personal information, please contact us first at:
You also have the right to complain to the Information Commissioner’s Office (ICO).
Information Commissioner’s Office
Website: https://ico.org.uk
Telephone: 0303 123 1113
20. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in legislation, technology, our business operations or data processing practices.
Updates will be published on this page with a revised last updated date.
21. Contact Information
For questions about this Privacy Policy or how we handle personal information, please contact:
All Executive Travel Ltd
29 Cleveland Drive
Fareham
England
PO14 1SW
Email: info@allexecutivetravel.co.uk
Telephone: 02393 090095
Website: https://allexecutivetravel.co.uk/